Responsible Gaming

The practice of games and bets as part of leisure and fun, is in which the player knows the odds of winning or losing, moderately and enjoying the experience of playing without taking high risks depending on the circumstances of that person. It is what is known as “Healthy Game” or “Responsible Game”.

If you consider that the game is a problem and it stops being a healthy game or responsible game, we recommend that you stop playing and / or contact with groups against gambling that can help you for free

We believe gambling should be a recreational activity, fun and enjoyable. As a result, we have provided a number of tools to help you maintain control and avoid spending more than you can afford.

• Deposit limits

• Self-Exclusion

• Account suspension

• Game time warning

Configure my Responsible Gaming preferences

Criteria for diagnosing pathological gambling or pathological gambling

According to the American Psychiatric Association, maladaptive, persistent and recurrent play behavior is characterized by at least five (or more) of the following symptoms:

• Concern about the game. For example: concern about reliving past game experiences, compensating advantages among competitors or planning the next adventure, or thinking about ways to get money to play

• Need to play with increasing amountsof money to achieve the degree of excitement desired.

• Repeated failureof efforts to control, interrupt or stop the game.

• vRepeated failureof efforts to control, interrupt or stop the game.

• The game is used as a strategy to escape problems or to alleviate dysphoria. For example: feelings of hopelessness, guilt, anxiety or depression

• After losing money in the game, it becomes another day to try to recover it (trying to 'hunt' own losses).

• Family members, therapists or other people are deceived to hide the degree of involvementwith the game.

• Illegal acts are committed, such as forgery, fraud, theft or abuse of trust to finance the game.

• They have risked or lost significant interpersonal relationships, work and educational or professional opportunities due to gambling.

• It is hoped that others will provide money to alleviate the desperate financial situation caused by the game.

Deposit limits

We provide you with the facility to establish deposit limits. You can set a maximum amount for deposits that you can make in a certain period of time, whether for the current day, week or month. If your player’s account has a credit balance that exceeds the maximum limit you have set, Clobet Limited can pay the difference to your bank account.

To establish these limits, you can send an email to our Customer Service Department: [email protected].

You can change your account limit at any time, for that purpose you must login to your player’s account and access to "deposit limit" option and activate to set a limit. Then you must choose between the different period options available:

• "No limit"

• "Daily limit"

• "Weekly limit"

• "Monthly limit"

Then in the "amount" box enter the amount you wish to set as a limit. If you have chosen to lower the limit, the change will be effective immediately. However, the increase in the limit will take effect after 24 hours from the request. Don't forget to save your changes by clicking on the “save changes” option.

Self-Exclusion

If you are concerned that you are at risk of developing a gambling problem, or if you actually feel that you are currently having problems managing your game, you may consider self-exclusion.

Self-exclusion is an official process in which you request us to prevent you from accessing the products and services of Clobet Limited during a certain period of time or indefinitely.

To activate this option, you must login to your player’s account and access to “settings” section and click on “Self-control”. Within this option you will find the Self-exclusion screen, where you can activate this function. You can choose the period most suited to your needs:

• 6 months

• 1 year

• 2 years

• 3 years

• 4 years

• 5 years

• Permanently

When you have made the adjustments don´t forget to save the changes by clicking on “save changes” option. During this time, we will prevent you from accessing your account and we will eliminate you from our marketing databases. Please note that the self-exclusion is an agreement between Clobet Limited and you, and, therefore, that in exchange for us taking all reasonable measures to prevent you from playing with us, you agree not to attempt to access our products and services of any kind.

A request to increase a period of self-exclusion shall take effect immediately. The request to reduce or revoke a period of self-exclusion will become effective 24 hours after receipt of the application when the exclusion was for a defined period, and 7 days when the exclusion was for an indefinite period.

Your account will not be automatically reset after the self-exclusion period; You must contact our Customer Service Department to be able to use your account again.

To self-exclude you can send an email to our Customer Service Department: [email protected].

Account suspension

Another option you have at your disposal, is the suspension of your account. When an account is suspended, you can access it, without possibility of making any transaction, including purchases or balance withdrawals.

To activate this option, you must login to your player’s account and access to “Settings” and click on “Self-control” section, within this option, you will find the “Suspend my account temporarily” screen, where you can activate this function. You can choose the period of time most suited to your needs:

• 1 day

• 5 days

• 10 days

• 20 days

• 30, days

• 40 days

• 50 days

• 60 days

Don’t forget to save the established changes, by clicking on the "Save changes" option. Once you have saved the changes, your account will be automatically suspended during the period you have chosen and until that period has elapsed, it can’t be reactivated. A request to increase a period of self-exclusion shall take effect immediately. The request to reduce or revoke a period of account suspension will become effective 24 hours after receipt of the application.

Gaming time warning

To ensure that your game time is responsible according to your preferences regarding game responsibility. You can activate the game time warning option. If you activate this option, after the period of time you choose, a warning will appear indicating the time you have been playing, the amount you have won and the quantity of money you have spent.

To activate this option, you only must login to your player’s account and access to “Settings” and click on “Self-Control”, where you can activate this function. You can choose the time period most suited to your needs:

• 30 minutes

• 1 hour

• 2 hours

• 3 hours

• 4 hours

Don’t forget to click on “save changes” option to keep your changes. When you receive the notification of time played, you can log out or continue playing.

No underage Players -18 years

We operate with a strict policy for underage players or for players who are not of legal age to bet in their country. If you are under 18, all money played will be returned and the winnings will be lost.

Protecting Minors

For adults that share their computers with minors, we recommend installing Net Nanny™ (freeware) or the Parental Control Bar™ filter.

Help Organizations

There are numerous free and non-profit associations, both local, national and international, that will help you overcome your addiction problems:

If you need more help to solve any problem related to the game, we recommend contacting one of the following organizations:

Responsible Gaming Foundation of Malta: www.rgf.org.mt

Gambling Therapy Helpline: www.gamblingtherapy.org (has more than 20 languages)

Gamble Aware - https://about.gambleaware.org/

Any questions about Responsible Gaming and Game Addiction?

Should you have any questions about any of the issues raised here you can contact us anytime via live chat or by sending us an e-mail at [email protected]